HCD101.

Build your skills in Human-Centred Design with this short, sweet, hands-on introduction. You’ll be introduced to HCD (beyond the buzzwords) and practically apply the design process to a customer experience challenge.

7th December 2018

2-5pm

This program is located at our Melbourne HQ in the CBD. 

 

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What you will learn in this course.

Get a taste for the power of human-centred design and its ability to deliver meaningful services that truly meet your customers' needs.

WHAT IS HCD?

Learn its definition and where it fits within your own scope of work. 

Discover how to approach problems and challenges with the right mindset and design principles.

Gain an understanding of the double diamond design process.

 

 

 

 

BUILD EMPATHY.

Remove your biases to better understand and serve your customers.

Increase awareness of the various listening channels and what it really means to listen without judgment. 

Activate your empathy for commercial, community and cultural gain. 

 

DESIGN CHALLENGE.

Practise your HCD knowledge with a team-based, end-to-end design challenge. 

Gain insights into the values, motivations and needs of your customer through open-ended research questions.

Reframe insights into 'how might we' questions to ideate, test and iterate solutions.

Learn with agility

Human-centred design aligns well with Agile and Lean ways of working. If your organisation is using either of these processes, discover how HCD fits in the mix.

"Huddle Academy opened my mind to a new way of working… a new way of thinking, planning, and solving problems. I learnt about the importance of empathy and mindset, and about tackling problems rather than jumping to solutions.  It has introduced me to a whole new way of life that can easily be applied to the work that we do.  "


— Advisor, Healthcare 

Register your interest.

We are currently accepting bookings for our upcoming HCD101 program. If the dates don't suit or you'd like to chat to the team, get in touch below to register your interest.

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HCD101 Registration.

Leave your details below so we can get in touch with some more info about our upcoming courses and secure you a spot! We run HCD101 publicly and also privately for teams.